Service aim of our company: Stick to quality integrity strictly and go after the satisfaction of users.
Firstly, the pre-service
We will offer detail description of our products and kindly help you to select the bearing by many different ways。 Technical support is available。
Secondly, soling service
Carefully sign the contract and delivery according to the contract。 We promise that our products will be safety shipped to you。
For new customer, we will contact to you during five days after goods reach to you and we would like to know if you have receive my products or not.
For new products, especially which can replace the imported bearing. We will carry our bearings to your factory and help you to install. We also can offer information about our new products both in technical and operation.
If you are the very important customer for us, we will meet you at least one time every quarter。 We will accept your advices and solve problem。 We will try my best to meet your requirements。
Thirdly, after-sales service
If there have something wrong with our quality. We will repair, replace or return the product for you. Our engineer will reach your factory offer technical support at any time.
We have already pass the ISO9001 national and international quality system certification. This will ensure our products were Control by the quality management system.
We purchase according to the user’s requirements.
Life of the product will meet the standards of the State and user’s requirements.
The internal and external packaging of our bearing will in strict accordance with the national standard and user’s requirements。 We are sure that every product from our factory will be qualified。
The problem on quality will be solved by our company’s services commitments。
For new products, especially which can replace the imported bearing. We will arrange our engineer help you to select and design.
We will meet your special requirement on our product if we can.
Quality is the life and feature of company. Anhui RZN bearing Co., ltd will offer our best product to you all, my dear customers.